Delivery & Returns

DELIVERY

Active Hound delivers throughout the UK including the Highlands, Isle of Man and the Channel Islands as well as many overseas destinations. 

We despatch orders quickly and aim to have them with you within the delivery time specified. Standard delivery is Royal Mail Tracked 48 and takes 2-4 days. 

Do keep in mind that if you have ordered on a weekend, a bank holiday or if you live in a remote location, delivery might take a little longer than advertised. 

Royal Mail 48 and Parcel Force International Delivery - 1

Your beautiful items will be sent with Royal Mail on a 'Tracked 48' hour service. We're sorry we have to charge you £3.95 for delivery but if you spend £29 or more we'll pay the postage for you. 

We do offer our customers the chance to upgrade their postage to Royal Mail Tracked 24 (1-3 working days) and also Royal Mail Special Delivery (guaranteed for next day delivery before 1pm). These options can be chosen just before you pay.

Any orders destined for other countries will be sent on a fully tracked service with our international couriers. International shipping rates are offered to you when you go to checkout and before you pay anything. 

RETURNS & EXCHANGES

We cheerfully accept items back for a refund or exchange within 14 calendar days from the day you receive your goods from Active Hound.

To return something to us, simply fill in your returns form (this is placed in with your order) and post the parcel back to us. Please ensure the tags remain attached and items are in a saleable condition.

Returns are typically processed within 48 hours and we keep you posted by email. 

Please note that postage costs are non refundable under any circumstances other than if the products you have received are faulty.

Items marked as "clearance" are heavily reduced in price and cannot be returned for a refund or an exchange. 

Return Shipping on PayPal

Don't want to pay return shipping? If you pay for your order with PayPal make sure you activate your account for 'Return Shipping on Us' within your PayPal account first. Click on the PayPal image above to get started.

This service is offered by PayPal and in a nutshell, they'll cover your return shipping up to the value of £15! What are you waiting for?